Privacy Policy

HomeownerAffairs.com ("we," "our," or "us") operates homeowneraffairs.com and related services. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what choices you have. By using our website or helpline, you agree to the practices described here.

We are a for-profit consumer research and editorial company. Our primary business involves connecting homeowners with home safety service providers through our free helpline. This Privacy Policy covers that activity in full.

1. Information We Collect

Information you provide directly. When you call our helpline, submit a contact form, or otherwise contact us, we may collect your name, phone number, email address, zip code, and a description of your home safety concern. This information is necessary to connect you with an appropriate service provider.

Call data. Calls to our helpline may be recorded for quality assurance and training purposes. By calling the number displayed on this website, you consent to call recording in states where notice is required. We will inform you at the start of any recorded call.

Automatically collected data. When you visit our website, we automatically collect standard log data including your IP address, browser type, device type, operating system, referring URL, pages viewed, and time spent on each page. This data is collected through server logs and third-party analytics tools including Google Analytics.

Cookies and tracking technologies. We use cookies, web beacons, and similar tracking technologies to recognize returning visitors, personalize content, measure the performance of our articles and helpline, and enable advertising partners to serve relevant ads. You can control cookies through your browser settings, though disabling certain cookies may affect site functionality.

2. How We Use Your Information

• To connect you with licensed home safety service providers in your area through our helpline referral program
• To follow up on open service requests or schedule appointments with referred providers
• To send you homeowner safety alerts, seasonal warnings, or relevant content updates if you have opted in
• To improve our editorial content, helpline performance, and user experience
• To measure the effectiveness of our advertising campaigns
• To comply with applicable law and respond to legal requests
• To detect and prevent fraud, abuse, or other harmful activity

3. How We Share Your Information

Service providers. When you use our helpline, your name, phone number, zip code, and home safety concern will be shared with the service provider(s) we connect you with. These providers are independent businesses, not our employees, and their use of your information is governed by their own privacy policies. We vet providers for licensure and operating history, but we are not responsible for their independent data practices.

Analytics and advertising partners. We share anonymized or aggregated data with Google Analytics, advertising networks, and marketing platforms for the purpose of measuring content performance and delivering relevant advertising. This data does not identify you personally.

Legal compliance. We may disclose your information when required by law, court order, or government authority, or when we believe disclosure is necessary to protect the rights, property, or safety of HomeownerAffairs.com, our users, or the public.

Business transfers. If we are acquired by or merge with another company, your information may be transferred as part of that transaction. We will notify you of any such change via a prominent notice on this website.

We do not sell your personal information to third-party data brokers.

4. Referral Program Disclosure

Our business model is built around connecting homeowners with service providers through our helpline. When you call our helpline and are connected with a contractor, inspector, or specialist, we may receive a referral fee from that provider. This fee is paid by the service provider, not by you. We disclose this relationship because we believe you are entitled to know that our helpline is a commercial referral service, not an independent consumer advocacy organization. We operate transparently: we benefit when you connect with a provider, which is why we work to ensure those connections are relevant and useful.

5. Data Retention

We retain helpline inquiry records for up to 36 months to facilitate follow-up, resolve disputes, and comply with legal obligations. Web analytics data is retained in aggregated form indefinitely. You may request deletion of your personal information at any time (see Section 7).

6. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@homeowneraffairs.com and we will take prompt steps to delete it.

7. Your Rights and Choices

Access and correction. You may request a copy of the personal information we hold about you and ask us to correct any inaccuracies.

Deletion. You may request that we delete your personal information, subject to our legal retention obligations. We will honor deletion requests within 30 days.

Opt-out of communications. You may opt out of marketing emails at any time by clicking the unsubscribe link in any email we send, or by emailing us directly. Opting out of marketing communications will not affect transactional messages related to an open service request.

California residents (CCPA / CPRA). If you are a California resident, you have the right to know what personal information we collect, the right to delete it, the right to correct inaccurate information, the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising, and the right not to be discriminated against for exercising these rights. To submit a CCPA request, contact us at privacy@homeowneraffairs.com or use the “Do Not Sell or Share My Personal Information” link in our footer.

Other state privacy rights (CO, CT, VA, UT, TX, OR, MT, MN, DE, NH, NJ, IA, TN, IN). Residents of Colorado (CPA), Connecticut (CTDPA), Virginia (VCDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), Minnesota (MCDPA), Delaware (DPDPA), New Hampshire, New Jersey, Iowa (ICDPA), Tennessee (TIPA), and Indiana (ICDPA) have additional privacy rights, including: the right to access, correct, and delete personal information; the right to data portability; the right to opt out of the sale or sharing of personal information; and the right to opt out of targeted advertising and certain profiling. To exercise these rights, email privacy@homeowneraffairs.com or click the “Do Not Sell or Share My Personal Information” link in our footer. We will respond within 45 days as required by applicable state law.

Sensitive personal information. We do not knowingly collect or process sensitive categories of personal information (e.g., precise geolocation, health information, government identifiers) for purposes other than providing the helpline service you requested.

European residents (GDPR). If you are located in the European Economic Area, you have rights under GDPR including the right to access, rectify, erase, restrict processing, and data portability. Our lawful basis for processing your data is legitimate interest (analytics, site improvement) and consent (helpline submissions and marketing). Contact us at privacy@homeowneraffairs.com to exercise these rights.

8. Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, loss, or disclosure. However, no internet transmission or electronic storage system is 100% secure. We cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party sites, including the websites of service providers you are referred to through our helpline. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated effective date. If changes are material, we will provide prominent notice on the homepage or by email if we have your address.

11. Do Not Sell or Share My Personal Information

Residents of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Minnesota, Delaware, New Hampshire, New Jersey, Iowa, Tennessee, and Indiana have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising and targeted advertising.

We do not sell personal information for monetary consideration. We may share limited information (e.g., your phone number, ZIP code, and the safety concern you describe) with the licensed service provider you elect to be connected to via our helpline. To opt out of any non-essential sharing of your information, or to request that we stop using cookies and pixels for ad targeting on this device, email privacy@homeowneraffairs.com with the subject line “Do Not Sell or Share.”

You may also signal an opt-out via Global Privacy Control (GPC). When we detect a GPC signal from your browser, we treat it as a valid opt-out request for the device used.

12. Contact Us

For privacy-related questions, access requests, or deletion requests, contact us at: